© 2025 by ​BUSINESS​ CONSULTING.

Hospitality Consulting with Precision, Purpose, and Global Perspective.

From startups to global brands, we help hospitality businesses unlock profitability, scale with
clarity, and build structures that stand the test of time.

Built for the Bold—
At Any Stage

Some firms deliver slides. We deliver solutions. Whether you're a first-time operator or a multinational group, we embed proven frameworks tailored to your scale, ambition, and operating realities. Our experience spans more than 30 years, 80+ countries, and over 50 concepts.

Our Values Proposition

Strategic Clarity

Know what to do, when, and why.

Structured Growth

Build operations that scale.

Global Readiness

Cross-border playbooks that work.

The Pillars of Our Practice

Startup Consulting
Brand & Concept Development
Strategic & Financial Planning
Operational Turnaround
Marketing & CRM Strategy
Leadership & Team Development
Tech Advisory & Integration

Startup Consulting

From scaling Brands internationally to turning around underperforming brands in under 120 days, we treat every client’s challenge like our own.

What It Solves
Launch planning & operational setup
Why It Lasts
Built-in scalability
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Brand & Concept Development

At HIS Business Solutions, brand and concept development is more than just logos and taglines.

What It Solves
Identity, concept, and positioning
Why It Lasts
Ownable, enduring brand stories
Know More

Strategic & Financial Planning

We provide strategic and financial planning isn’t just about projections — it’s about creating a business roadmap rooted in insight, agility, and sustainable growth.

What It Solves
Forecasts, P&Ls, and growth models
Why It Lasts
Informed decisions, consistent ROI
Know More

Operational Turnaround

When business operations falter, the impact can ripple across every part of your organization.

What It Solves
Site-level profitability and system
Why It Lasts
Sustainable efficiency
Know More

Marketing & CRM Strategy

In today’s competitive landscape, effective marketing and customer relationship management (CRM) are the backbone of sustained growth.

What It Solves
Customer engagement & loyalty frameworks
Why It Lasts
Increased LTV and reduced CAC
Know More

Leadership & Team Development

Strong leadership and cohesive teams are the foundation of a thriving business. Without them, even the best strategies fall short.

What It Solves
Performance coaching and team structures
Why It Lasts
Strong culture, lasting impact
Know More

Tech Advisory & Integration

Technology drives modern business success, but without the right strategy and integration, it can create more challenges than solutions.

What It Solves
Tech stack analysis and system design
Why It Lasts
Digital infrastructure for the future
Know More

Startup Consulting

From scaling Brands internationally to turning around underperforming brands in under 120 days, we treat every client’s challenge like our own.

What It Solves
Launch planning & operational setup
Why It Lasts
Built-in scalability
Know More

Brand & Concept Development

At HIS Business Solutions, brand and concept development is more than just logos and taglines.

What It Solves
Identity, concept, and positioning
Why It Lasts
Ownable, enduring brand stories
Know More

Strategic & Financial Planning

We provide strategic and financial planning isn’t just about projections — it’s about creating a business roadmap rooted in insight, agility, and sustainable growth.

What It Solves
Forecasts, P&Ls, and growth models
Why It Lasts
Informed decisions, consistent ROI
Know More

Operational Turnaround

When business operations falter, the impact can ripple across every part of your organization.

What It Solves
Site-level profitability and system
Why It Lasts
Sustainable efficiency
Know More

Marketing & CRM Strategy

In today’s competitive landscape, effective marketing and customer relationship management (CRM) are the backbone of sustained growth.

What It Solves
Customer engagement & loyalty frameworks
Why It Lasts
Increased LTV and reduced CAC
Know More

Leadership & Team Development

Strong leadership and cohesive teams are the foundation of a thriving business. Without them, even the best strategies fall short.

What It Solves
Performance coaching and team structures
Why It Lasts
Strong culture, lasting impact
Know More

Tech Advisory & Integration

Technology drives modern business success, but without the right strategy and integration, it can create more challenges than solutions.

What It Solves
Tech stack analysis and system design
Why It Lasts
Digital infrastructure for the future
Know More

From Local to Global— We’ve Done It All

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Countries

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Units

Countless Transformations.

Whether you're expanding, stabilizing, or pivoting—
HIS is your growth partner.

Our Founder –
A Legacy of Results

Stephen O’Connor, the driving force behind HIS, brings over three decades of global executive leadership to every engagement. He has led transformations for brands across the Middle East, Europe, Asia, and North America—taking ventures from vision to velocity.

30+ Years of Operational
Leadership
Brands like Johnny Rockets,
Sbarro, MH Alshaya
Expertise across 80+
international markets
Recognized speaker, coach,
and trusted industry advisor

Why It Matters

You’re not just hiring a firm—
you’re gaining a partner with skin in the game.

Case Studies

Johnny Rockets – Global Turnaround Amid Crisis

At Johnny Rockets — a global restaurant brand with over 200 locations across 30 countries — Stephen O’Connor was entrusted with leading international business operations during one of the most disruptive periods in modern history: the global COVID-19 pandemic.


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Alshaya Group - ANOTHER Case Study Example

As a founding executive of M.H. Alshaya’s Food & Beverage division, Stephen O’Connor led the creation and expansion of a high-performing, multi-brand portfolio across fast casual, casual dining, ups..


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TGI Friday - From the Line to Global Leadership

Stephen’s hospitality journey began at TGI Fridays, where he progressed from kitchen manager to Chief Operating Officer of an international franchise. This immersive experience laid the foundation for his global leadership style, combining grassroots operational...


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Sbarro – Global Expansion During Turnaround

Joining Sbarro at a pivotal moment, Stephen was a key architect of the brand’s international resurgence. Starting as VP of International Operations and rising to SVP, he led the company’s turnaround strategy through aggressive franchise expansion, regional...


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Credentials & Credibility

Certifications & Recognition

Industry-recognized operational frameworks
Executive-level consultancy accreditation
Multi-brand portfolio success stories
Trusted by private equity and global F&B groups

Technology at the Forefront

We integrate the latest tech—POS systems, predictive analytics, and AI-enabled dashboards—to ensure decisions are data-driven and agile. Digital-first doesn't mean impersonal—it means powerful.

Approach

Long-term success is our commitment. Our systems are designed to last and evolve with your business. Our goal? Make ourselves obsolete by building your internal capability.

Frequently Asked Questions (FAQ)

Do you only work with large restaurant groups?
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What’s your approach to working with startups?
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What kind of ROI can we expect?
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How long does a typical engagement last?
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What kind of technology support do you provide?
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Endorsements

I had the pleasure to work directly with Stephen O'Connor in my capacity
as CEO of Johnny Rockets.

Stephen has incredible knowledge and experience developing and growing brands internationally. Stephen has a vast network of relationships in various countries through his years of spearheading growth for major restaurant chains. While working together I learned to admire Stephen’s critical thinking and strategic foresight as well as his operational expertise. He was a valuable member of the executive team responsible for franchisees relationships and business success.

George E Michel

Experience Board Member Sun Capital

I've had the privilege of knowing Stephen O’Connor since 1996, when we first worked together during the launch of TGI Friday's in the Middle East. As someone transitioning from fine dining into the casual dining space, I can confidently say that Stephen’s leadership, training, and mentorship were instrumental in helping me adapt and thrive in this new environment.

Over the years, we collaborated on the development of numerous outlets across the region. Even as our career paths took us in different directions, fate brought us back together when we launched Ruby Tuesday in the Middle East, where I served as Director of Operations and Stephen led as Chief Operating Officer. Working under his guidance once again was both inspiring and transformative.

Stephen’s influence has been foundational to my journey — from learning the principles of operational excellence, team leadership, and brand development, to understanding how to design efficient kitchens and implement systems for Western F&B concepts in new markets. These lessons have stayed with me throughout my career.`

Vijay Elantholy

Chief Executive Officer, Bayang Magiliw Rest co ,Doha, Qatar

I’ve had the privilege of knowing Stephen O’Connor for over 25 years — first as a business partner and now as a friend. His leadership was instrumental in the successful launch and expansion of Ruby Tuesday and later Sbarro in India, including a landmark joint venture — the only one ever done by Sbarro globally. Stephen’s ability to navigate complex markets, identify strategic partners, and guide international brands to local success is unmatched. Anyone engaging with Stephen and HIS Business Solutions is tapping into over four decades of global expertise.

The Hotz Group, founded in the early 1900s, is one of India’s most respected diversified businesses with interests in hospitality, financial services, real estate, art, and education.

Gaurav Jain

Managing Director - Hotz Group

Let’s create lasting
results—together.


Big brand or small team, your ambition deserves more than
advice. Let’s architect what’s next.


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